Refund policy

Return Policy

At Skyeland, our intention is to help you find skincare that feels instinctive to you, seamlessly fitting into your skin, your rituals, and your way of living.

We hope you love every product you receive. Should something not feel quite right, we are happy to accept returns on full-sized products within 30 days of purchase, provided they are at least half full. Please note, we are unable to offer exchanges. To start a return, email us at shop@skyelandmontana.com with your order number, and we'll take care of the rest.

Return shipping is at your expense, and we recommend using a tracked service — we're unable to take responsibility for returns lost in transit. Once we've confirmed your return by email, items must be received by our team within 30 days. After this time, we may not be able to process your refund. Original shipping costs are non-refundable.

To ensure fairness, we carefully monitor return activity. In instances where our policy is misused, we reserve the right to decline a return or apply a processing fee at our discretion.

Returns that have not been authorised, or do not meet the above criteria, will not be accepted and will be responsibly disposed of.